Michelle Duncan 5 I absolutely LOVE my new bag! Beautifully made with high quality leather, it's super comfortable to wear and changes from tote to backpack really easily. It has loads of room, a couple of handy interior pockets (one zippered) plus the whole bag zips up for extra security, perfect for traveling. It’s so stylish it doesn’t even look convertible!I did a lot of research to find the perfect bag and many other convertibles have a traditional “school/business” look but this bag's clean lines (no outside pockets, buckles or drawstrings) make it truly elegant, a look that can take you anywhere.Shipping was super fast, only a few days to get to Australia.Finally I’d like to commend Cinzia on her amazing customer service - lots of patience and very fast answers to all questions. Best customer service ever!