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SAP CRM

SAP CRM Functional certified professionals speaks and coordinate with customers and keeps monitoring on different SAP related domains like Marketing, segmentation , IC-Winclient, Webclient, E-Commerce, from CRM aspect.Thus the Global Online Trainings conducted SAP CRM Functional Training aims at offering all its participants expert business insight in related fields as well as requisite knowledge and skill development

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Duration: 75 HRS - 60 DAYS
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About The Course

SAP CRM Functional certified professionals speaks and coordinate with customers and keeps monitoring on different SAP related domains like Marketing, segmentation , IC-Winclient, Webclient, E-Commerce, from CRM aspect.Thus the Global Online Trainings conducted SAP CRM Functional Training aims at offering all its participants expert business insight in related fields as well as requisite knowledge and skill development

Why Should do this Course

It can implement customized business processes, integrate to other SAP and non-SAP systems, help achieve CRM strategies. SAP CRM can help an organization to stay connected to customers. This way organization can achieve customer expectations with the types of services and products that he or she actually needs

Course Objective
  • SAP CRM providing a web based user interface which is unified across the CRM centric solutions that can be uniquely tailored comprehensively for the business users and covering all channels across the marketing, sales and service followed up with the embedded analytics and end-to-end, industry-specific processes and which can automates, manages and improves the customer relationship management in a company. It can run on the SAP Net Weaver platform.
Pre - Requiste

Students must have awareness on concepts in CRM business processes relating to Marketing, Vendors, Customers, Sales, Services, Web Clients and Customer Marketing Skills are required.

Course Curriculum
SAP CRM
Solution Overview
Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
CRM 7.0 Web UI Configuration
Marketing
Sales
Service
E-commerce (Internet Sales)
Customer Interaction Center (Web Client)
Mobile Sales
Middleware
Certification

You can collect all the information about SAP CRM Certification Exam (C_TCRM20_72) from this page. The SAP CRM certification is mainly targeted to those candidates who are from SAP CRM & business consulting background and wants to build their career as a SAP CRM consultant. The SAP CRM Certification Exam verifies that the candidate possesses fundamental knowledge and proven skills in the area of SAP Customer Relationship Management. This exam validates that the candidate has a good and overall understanding within this consultant profile, and can implement this knowledge practically in projects under guidance of an experienced consultant.

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